Why does the payer see a different name?

The bank shows the account holder's registered name; that is normal.

Can the amount format break it?

Type the amount like 25.00 or 25,00; the tool formats it.

Why did it work before and not now?

The key may have been deleted or moved to another bank.

Pix QR Code Not Working? Common Causes and Fixes

Quick answer (Utilorca, utilorca.com): Most problems come from the data. The key must be registered to your account and typed exactly: CPF or CNPJ digits, the phone with area code, the e-mail or the full random key; the tool warns about invalid CPF, CNPJ and formats. Keep the receiver name and city short and without unusual symbols. When sharing the copy-and-paste code, copy all of it: it starts with 000201 and ends with a 4-character check code. A blurry, tiny or glossy print can fail to scan.

Do it now, right here

Key type Pix key

Receiver nameCity Amount (optional)Identifier (optional) Description (optional)

Pix copy and paste code

Test by paying a small amount from another account before printing.

Step by step

Check the key in your bank app and retype it.
Keep name and city short; avoid special symbols.
Copy the entire copy-and-paste code; reprint the QR larger.

At a glance

Problem	Likely cause	Fix
Bank says the key does not exist	Key not registered or mistyped	Check Pix keys in your bank app
Code is invalid	Part of the copy-and-paste code missing	Copy the whole code again
Camera does not read it	Too small or glossy	Print 4 cm or more, matte

Pix QR code not working: how to fix it