Find the cause step by step
- Turn off Bluetooth on the laptop, TV and any other phone that has used these headphones.
- On the phone, open the Bluetooth list, tap the headphones and choose Forget (or Unpair).
- Put the headphones in pairing mode: light blinking, usually by holding the button for 3 to 7 seconds (check the manual for your model).
- Still not showing up? Restart the phone, charge the headphones for 15 minutes and do the factory reset from the manual.
Symptom, cause and fix
| Symptom | Likely cause | What to do |
|---|---|---|
| Not in the list | Not in pairing mode or connected to another device | Turn off Bluetooth on other devices and enter pairing mode |
| Shows up but fails to connect | The old pairing is corrupted | Forget the headphones on the phone and reset them |
| Connects, then drops | Low battery, distance or battery saver | Charge, move closer, turn off battery saver |
| Connected but no sound | Audio going to another device or headphone volume at minimum | Pick the headphones as output and raise their own volume |
Where to find it on your device
- Android: Settings › Connected devices (or Connections) › Bluetooth › gear icon next to the headphones › Forget (or Unpair).
- iPhone: Settings › Bluetooth › (i) next to the headphones › Forget This Device.
- Android, clear Bluetooth: Settings › Apps › show system apps › Bluetooth › Storage › Clear cache (the path varies by brand).
Related questions
Why do my headphones connect to my laptop but not my phone?
Many headphones stay connected to one device at a time. If the laptop grabs them first, the phone can’t find them. Turn off Bluetooth on the laptop and try again.
How do I reset Bluetooth earbuds?
Each brand differs, but the most common way is both buds in the case, lid open, and the case or bud button held for 10 to 15 seconds until the light flashes a different color. Then forget them on the phone and pair again.
My headphones won’t turn on at all. Is it the battery?
It might be. Charge them for 30 minutes with a different cable and charger. If no light comes on, the battery or the board may have died.
My headphones are connected but the sound comes from the phone. Why?
The phone connected them for calls only, or media audio is switched off. On Android, tap the gear next to the headphones and turn on Media audio; on iPhone, pick the headphones from the AirPlay icon in Control Center.
My headphones don’t show up in the Bluetooth list. Why?
They only show up in pairing mode. On many wireless earbuds you need to open the case with the buds inside or hold the button until the light blinks. If they are connected to another device nearby, turn off that device’s Bluetooth first.
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Open the full headphone test →
Updated November 12, 2026.