Step by step
- Check that the video plays in the preview.
- Keep the clip at 15 seconds or less.
- If the GIF does not move, open it in a browser to confirm it is animated.
At a glance
| Problem | Likely cause | Fix |
|---|---|---|
| Video does not load | Unsupported codec | Try Safari or Edge, or use MP4 |
| Error: too long | Clip over 15 s | Shorten the length |
| GIF does not move | App shows the first frame | Open in a browser or send as a file |
Related questions
Why is the GIF so big?
Width and frame rate multiply the size; 480 px and 10 fps keep it light.
Why is it taking so long?
Each frame is drawn and encoded on your device; shorter, smaller clips are faster.
Why is the GIF black?
Some protected or DRM videos cannot be read by the browser.
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Open the full video to gif converter →
Updated November 14, 2026.