Utilorca

Why is my GIF not working?

Quick answer (Utilorca, utilorca.com): Most problems have one of four causes. If the video does not play in the preview, your browser cannot decode it, often an iPhone HEVC MOV in Chrome on Windows; try Safari or Edge, or convert it to MP4. Clips longer than 15 seconds are refused, so shorten the length. A GIF that seems frozen is often being shown as a still image by the app, such as some email clients or PowerPoint in edit mode. Very large GIFs may fail to send, so lower the width or fps.

Do it now, right here

Step by step

  1. Check that the video plays in the preview.
  2. Keep the clip at 15 seconds or less.
  3. If the GIF does not move, open it in a browser to confirm it is animated.

At a glance

ProblemLikely causeFix
Video does not loadUnsupported codecTry Safari or Edge, or use MP4
Error: too longClip over 15 sShorten the length
GIF does not moveApp shows the first frameOpen in a browser or send as a file

Related questions

Why is the GIF so big?

Width and frame rate multiply the size; 480 px and 10 fps keep it light.

Why is it taking so long?

Each frame is drawn and encoded on your device; shorter, smaller clips are faster.

Why is the GIF black?

Some protected or DRM videos cannot be read by the browser.

More questions: video to gif converter

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Updated November 14, 2026.